While digital transformation is opening up new opportunities, it is also introducing unprecedented risk in the areas of IT, security and business operations. To keep your business competitive, you must constantly monitor and update your processes. Otherwise, you run the risk of rising costs, decreasing revenue, and speeding obsolescence in the marketplace.
If you have a process which is inflexible enough to deal with variation, or where IT inadequacies have put some sort of constriction on the ability of people to do their job, you open up the probability that a dark/shadow process will evolve and exist and be supported by Shadow IT.
Shadow IT happens because business units divert IT expenditures outside of the IT function in order to “get things done”. This pushes dollars to unapproved technical solutions outside the existing business processes. Business bypasses existing operational processes and what they view and experience as an unresponsive central IT organization and go directly to external service providers.
We can help you determine IF you have ‘dark processes’ and/or Shadow IT within your organization and the scope and impact of the situation. We can provide recommendations on how to address and mitigate the Shadow IT and also provide implementation and change management services to effect solution(s).
Book a call to discuss Shadow IT/Dark Process Optimization - click here.
Over 750 organizations have taken our Shadow IT Self-Assessment survey recently. See how your answers to a short survey compare with other firms.